FAQ

Q1.Firmware Update - X One Adapter
Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support => Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :
1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A:
1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream
Q : My adapter is stuck in purple light(update mode).

A:
1. Redo fimware update again.
2. Disconnect, reconnect and retry fimware update.
3. Contact Brook for further assistance.
Q2.Defective - X One Adapter
Q : My adapter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the adapter LED is on when it is plugged/paired to console/PC.
4. Shake the adapter, check if there's any strange sound.
5. Make sure the hardware part is good.
6. Make sure if it can be normally charged.
7. Contact your original place of purchase for assistance.
8. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q3.Other Technical Questions - X One Adapter

Q: How do I switch between each mode?

A: Please simply follow the instruction on the website or the manual to do so.

One thing you may need to notice is that you have to hold down the combo keys for about 10 seconds until the LED does off, which means it has successfully switched to designated mode.

Q: Can X One Adapter turn on Switch wirelessly?

A: Due to some technical restrictions, it cannot turn on Switch wirelessly.

Q: Does X One Adapter support remap function in Xbox One mode?

A: Yes, please do it in the Settings on Xbox One.

Q: Does X One Adapter support turbo function in Xbox One mode?

A: Since Xbox One doesn't support turbo function itself, X One Adapter doesn't offer that function.

Q: There's some noise when I use my earphone/headset with X One Adapter.

A:

1. Please try to do firmware update first

2. Try other earphone/headset

3. Try other Xbox One controllers

Q: The Brook LED doesn't turn on when I charge it.

A:

1. Check if there's any harware damage

2. Tap the reset button on the adapter

3. The battery life might end

Q: The X One Adapter behaves weirdly, what can I do?

A: You can consider forcing the adapter to do firmware update, please refer to the video for reference.

https://www.youtube.com/watch?v=vgPtqOSYNB8&feature=youtu.be

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